We are seeking a talented and enthusiastic ‘can do’ individual to provide effective programme and administrative support across the charity, ensure accurate and consistent use of the CRM system, support data collection and reporting processes, and to help demonstrate the impact of services through high-quality data, case studies and performance reporting.
Role: Programme Support Officer
Job Ref: PSO002
Job Pack
To apply for the position
- To apply for this post, please download the Application Form (please check download files once clicked).
- Please also complete ARE’s online Recruitment Diversity monitoring form.
We are an equal opportunity employer and welcome applications from all qualified individuals. As a result, we want you to have every opportunity to demonstrate your skills, ability and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
For any questions or to arrange an informal chat about this role, email Ellisha Coates, ARE Programme Director at Ellisha@actionforraceequality.org.uk.
Deadline for applications: Friday, 4th September at 5pm
Interviews to be held week commencing 14th September
Decision made by: Friday 25th September
Action for Race Equality (ARE) is a national race equality charity, and we have been running programmes and influencing policy since 1991. This is an excellent opportunity to work for a valued national charity such as Action for Race Equality (ARE), which champions equity and inclusion and challenges racism.
We work collaboratively to support, empower and inspire young people and strengthen civil society organisations that support them. We use our national voice to influence race equity in education, employment, enterprise and the criminal justice system.
- Salary £27k per annum.
- Hours 35 hours per week
- Location Hybrid: 3 days in Kings Cross office and 2 days working from home.
- Contract duration 2-year fixed-term.
- Annual leave entitlement 28 days per year plus bank holidays.
- Pension (employees only) 8% employer contribution.
- Reports to: ARE Programme Director
Personal Administration Support
Programme Support:
- Provide administrative support to programme delivery teams including: booking rooms for meetings, sending out calendar invites for meetings, events, workshops and webinars, supporting during online meetings (managing chat function etc).
- Where required, attend programme meetings and producing meeting papers (agenda, Chair’s notes, meeting minutes).
- Support ARE with events: setting events up on booking sites, sending and tracking invitations, helping produce event documents, supporting at events with registration, refreshments and other tasks.
- Maintain programme records, documentation and databases.
- Coordinate programme schedules, meetings and communications where required.
- Assist with monitoring programme activities and outputs.
- Executing e-mailings and postal mailings where required.
CRM and Data Management:
- Act as a key user for the charity’s CRM system.
- Support staff to use the CRM consistently and effectively.
- Monitor data quality and undertake regular data cleansing activities.
- Produce routine reports and dashboards from the CRM.
- Ensure data is managed in accordance with GDPR and organisational policies.
Other:
- Collaborate with other ARE colleagues on projects where appropriate and contribute to the development of ARE as an organisation overall, particularly to capture outputs and outcomes to support with demonstrating impact of our work.
- Help to identify and support your own continual professional development and cooperate with performance appraisals.
- Adhere to and implement policies, including Equity, Diversity and Inclusion and health and safety.
Undertake any roles or tasks that are consistent with the level of this post or that fall within the scope of the role thereby ensuring that the overall business and operational priorities of ARE are delivered in a timely and effective manner.
The successful candidate will have demonstrable experience of providing support in a charity setting.
Knowledge and Experience:
Strong written communication skills, with the ability to produce clear and accurate emails, documents and other written materials, alongside good numeracy skills and confidence working with data and spreadsheets.
- Experience of working in a busy office environment within project teams and administrative systems
- Experience of delivering objectives and targets to timescales
- Proven ability to manage and process information.
- Commitment to race equality and diversity
Specific Skills:
- Ability to prioritise, plan and manage workload and deliver to tight deadlines.
- Demonstrate good database management skills.
- Work accurately and pay attention to detail.
- Evidence good interpersonal skills, be courteous and tactful.
- Demonstrate excellent written and verbal communication skills.
- Demonstrate sound competence in the use of standard office software with skills in Word, Excel, PowerPoint, and other packages.
Knowledge:
- Knowledge of systemic issues facing children and young people aged 10-30 from Black, Asian and mixed heritage backgrounds.
- Knowledge of collating and analysing data would be beneficial
Personal qualities:
- Ability to work on own initiative and as part of a team.
- Pro-active approach and skill in creative problem solving.
- Flexible and adaptable with a can-do attitude.
Confidentiality
All employees must respect at all times the confidentiality of the organisation both internally and externally.
Alongside our values, we expect everyone to display the behaviours needed to contribute to our vision and purpose. In return, we seek to offer an inclusive, rewarding, and collaborative environment with several benefits.
Stay and grow
- 28 days annual leave, plus 8 bank holidays per year
- Mid and annual performance review with development plans
- 8% Employer pension contribution scheme
- Annual individual Continuing Professional Development budget
- Monthly all-staff training and learning sessions
- Manage your attendance, expenses and development via our easy-to-use online Bright HR system and app
Keeping healthy
- Employee assistance programme
- Mental health and wellbeing support
- Glasses eye test cost reimbursed
- Working from home equipment budget to work safely
- Office closure between Christmas and New Year
- Discounts for services and products via Bright HR system
Great environment
- Hybrid working 50% of the working week
- Team building sessions throughout the year
- Opportunity to engage with Board of Trustees
For more information, or an informal chat about the role, contact Ellisha Coates.
